topic Re: Not happy in Get Support

Not happy

Sasser — Fri, 08 Mar 2024 20:30:36 GMT

Glad to see I am not the only upset and frustrated customer. I have 2 phones but they put them on seperate accounts saying it had to be this way. Can even access the one account and I need the Account Number Grrrrr

Re: Not happy

hTideGnow — Fri, 08 Mar 2024 18:56:14 GMT

hi @Sasser

what error you got for accessing account? If 2FA, click Resend code and then Send email

if you forgot the password, use the forgot password there

or you can ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not happy

Handy1 — Fri, 08 Mar 2024 18:57:21 GMT

@Sasser Yes each account has to have its own email . But if you don’t remember the email . But need account number to port out submit ticket with support

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437