Still Waiting the SIM CARD

Man1883 — Fri, 08 Mar 2024 18:44:02 GMT

Hi , I've placed an order on Mar 04,2024, but until now still not received the sim card. and my plan subscription will expire on Mar 13,2024. What can I do now . can I go to telus store to get new one and use the card to activate my new plan?

thanks

Re: Still Waiting the SIM CARD

hTideGnow — Fri, 08 Mar 2024 18:46:58 GMT

HI @Man1883

it is not unusual it takes long for PM to send the sim card, usually is within 1 week, but can be up to 3

you can ask support agent to check, but you should plan on backup plan, maybe you can buy the PM sim card from a nearby Telus or Koodo store like on March 11 if still not receive the card

For asking support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Still Waiting the SIM CARD in Get Support

Still Waiting the SIM CARD

Re: Still Waiting the SIM CARD