topic Re: Not enough data showing in settings in Get Support

Not enough data showing in settings

DaniP — Tue, 04 Jan 2022 10:04:21 GMT

I just switched to public mobile on 3 of our family phones. Purchased each 2.5 GB and it is showing only 30.8 MB

Re: Not enough data showing in settings

softech — Thu, 09 Dec 2021 05:03:52 GMT

@DaniP wrote:
I just switched to public mobile on 3 of our family phones. Purchased each 2.5 GB and it is showing only 30.8 MB

@DaniP Where did you see only showing 30.8? was it showing 30.8/2560 on My Account or something like this? If so, then it just meant it used 30.8 and a lot more left

Can you provide us the screenshot if you want us to confirm? If you login to My Account, on the Overview Tab, there is a section about My Data & Add-ons . It is where you will see your data that you are entitled to.

Below is an example for $25 plan which has only 500Mb +500Mb monthly data. 54.032/1024 Mb means it used 54.032 Mb out of 1024 MB allocated.

If you have bonus promotion data, there is another section, My Promotion, something like this:

Re: Not enough data showing in settings

DaniP — Thu, 02 Dec 2021 14:05:23 GMT

I am looking at the settings / cellular on the phone and I am now realizing that maybe when I read current period that it is what i have used so far.....??

Re: Not enough data showing in settings

softech — Thu, 02 Dec 2021 14:08:58 GMT

@DaniP wrote:
I am looking at the settings / cellular on the phone and I am now realizing that maybe when I read current period that it is what i have used so far.....??

Yes, the setting on your phone is showing what your device record.

Just make sure one thing, phone counter is record monthly while PM cycle is every 30 days. So, you have to manually adjust the phone counter's cycle start date.

If you want to save the trouble, use some app that can do 30 days cycle automatically

Android: Data Counter Widget, Data Witness PM

iOS: My Data Manager

Re: Not enough data showing in settings

pkaraa — Thu, 02 Dec 2021 15:30:38 GMT

Those 30MB must be your used so far, your total available will be after the '/' in MB. 2560 or 2548MB.

Let us know.

Re: Not enough data showing in settings

softech — Thu, 02 Dec 2021 15:35:58 GMT

@DaniP and if you have an Android and decide to keep using the build-in counter to track make sure you setup the data warning and data limit correctly. Some people forgot to change the cycle start date and the data limit kicks in (but the cycle date were messed up) and hence stopped the data.

Personally, I would suggest you NOT to use the build-in counter with data limit enabled...unless you keep changing the cycle start date

Re: Not enough data showing in settings

pkaraa — Thu, 02 Dec 2021 15:39:54 GMT

I have used 'my data manager' to track and limit data usage. Its a good app to try.

Re: Not enough data showing in settings

darlicious — Thu, 02 Dec 2021 15:52:57 GMT

@softech

Lol...that screenshot looks familiar.....

@DaniP

That's what/where bonus monthly recurring plan data will look like....your regular plan data is on the bottom left side of the overview page.

Re: Not enough data showing in settings

softech — Thu, 02 Dec 2021 15:56:55 GMT

@darlicious haha. and thanks.. i was hoping to have my own screenshot by I don't get any Promotion.. can i have the current 2GBBonus? LoL