topic Re: how to use temporary bonus data in Get Support

how to use temporary bonus data

Aggie2 — Fri, 08 Mar 2024 18:27:07 GMT

Hello!

I have add-ons for data that I paid for. Do I have to burn through those before being able to touch the 150-day one I just received? Is there some way to be able to burn that one first??

Re: how to use temporary bonus data

Handy1 — Fri, 08 Mar 2024 18:28:57 GMT

@Aggie2 Well you would want to burn thru the data add on you payed for . Because data add on that you buy now expires 30 days after purchase

Re: how to use temporary bonus data

Aggie2 — Fri, 08 Mar 2024 18:32:26 GMT

@Handy1 WHHHATTT? I have old add-ons. You're telling me they're going to expire now?

Re: how to use temporary bonus data

Handy1 — Fri, 08 Mar 2024 18:34:30 GMT

@Aggie2 Not if they were from before April of last year no you should be good to keep those or and holiday bonus add in you got . But any data add in purchased after the new system update /website design change . Now all expre 30 days after purchase

Re: how to use temporary bonus data

Aggie2 — Fri, 08 Mar 2024 18:50:37 GMT

@Handy1 wow that sucks. I think mine should be all safe in that case but wow that sucks

I still don'T see the new add-on so I wonder if that'll change

Re: how to use temporary bonus data

Handy1 — Fri, 08 Mar 2024 18:53:49 GMT

@Aggie2 Yes those are safe

Re: how to use temporary bonus data

Aggie2 — Fri, 08 Mar 2024 18:56:36 GMT

@Handy1 at least that.. geez. I'm not too sure if I accidentally tapped "solved" but my original question wasn't answered so I reposted it. Is there no way to talk to a Public Mobile person? This is ridiculous lol

Re: how to use temporary bonus data

Handy1 — Fri, 08 Mar 2024 18:58:25 GMT

@Aggie2 Not talk on phone no . but you can submit ticket with support to get clarification

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to use temporary bonus data

Aggie2 — Fri, 08 Mar 2024 19:04:53 GMT

@Handy1 ohhh, fantastic! Thank you!