topic Re: Forbidden A1 When Trying To Sign in in Get Support

Forbidden A1 When Trying To Sign in

Dave1986 — Fri, 08 Mar 2024 17:15:41 GMT

Hi, I made an account with PM & purchased a paln, transferred my number from Fido, which all worked. But I'm not able to make calls now on PM. When I try to log into my account to see what's going on, I get an error saying Forbidden A1 ... Not sure what Im supposed to do here ?

Re: Forbidden A1 When Trying To Sign in

hTideGnow — Fri, 08 Mar 2024 17:20:06 GMT

HI @Dave1986

we saw some talked about this issue. I think it is a setup issue on the system. Please check with support agent.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1 When Trying To Sign in

Handy1 — Fri, 08 Mar 2024 17:22:36 GMT

@Dave1986 Please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1 When Trying To Sign in

Dave1986 — Fri, 08 Mar 2024 23:14:36 GMT

Thanks, sent a private message. Nothing is working. Very frustrating.

Re: Forbidden A1.

Dave1986 — Tue, 02 Apr 2024 22:53:19 GMT

Im still getting the Forbidden A1 message when I try to log into my account ?

edited by computergeek541: inappropriate language removed

Re: Forbidden A1.

softech — Tue, 02 Apr 2024 21:30:10 GMT

@Dave1986 is that new account or existing?? your service still work??

Please open ticket with support agent by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there