https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-subscription-cycle/m-p/1157178#M806985 <P>I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.</P> Fri, 08 Mar 2024 14:30:05 GMT Emma1234 2024-03-08T14:30:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-subscription-cycle/m-p/1157178#M806985 <P>I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.</P> Fri, 08 Mar 2024 14:30:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-subscription-cycle/m-p/1157178#M806985 Emma1234 2024-03-08T14:30:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-subscription-cycle/m-p/1157181#M806987 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/391092">@Emma1234</a>&nbsp;</P><P>PM is prepaid and usually do not provide refund. But if the service does not work on activation, they will usually help.&nbsp;&nbsp;<SPAN>please submit a ticket with CS Agent using this Chatbot link:&nbsp;&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><SPAN>&nbsp; Type the question "Submit ticket", Then click the following in order: "Contact Us" ,&nbsp; "Other",&nbsp; "Log In".&nbsp;</SPAN><SPAN>&nbsp;<BR /></SPAN><SPAN>If any issue with ticket submission, you can&nbsp; submit by direct message:&nbsp;&nbsp;<BR /></SPAN><SPAN>&nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P>For your esim, did you check if it is installed? enabled? set as primary and "Turn on this line" is set?</P> Fri, 08 Mar 2024 14:36:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-subscription-cycle/m-p/1157181#M806987 hTideGnow 2024-03-08T14:36:11Z