topic Re: Telus notification that LTE disabled in Get Support

Telus notification that LTE disabled

Palookavette — Fri, 08 Mar 2024 05:14:18 GMT

I got a pop up message today saying lte disabled by telus. Now the lte icon is gone from my phone. I tried turning it off and there are no outages here. How to fix this?

Re: Telus notification that LTE disabled

softech — Fri, 08 Mar 2024 05:15:30 GMT

@Palookavette

someone got it fixed after a device reboot, maybe try once more

if you can, change the phone to 3G and test voice calls. And try to change to back to 4G (with another reboot) tomorrow morning

Re: Telus notification that LTE disabled

Sansan — Fri, 08 Mar 2024 05:15:50 GMT

I've seen a few people saying it was automatically fixed after a reboot. Not sure if will be the same for you..

Re: Telus notification that LTE disabled

hairbag1 — Fri, 08 Mar 2024 05:49:33 GMT

@softech, @Sansan ...

I noticed my phone had LTE disabled a few hours ago. Tried all your suggestions, but still no bueno. I guess we'll see what happens by morning.

Re: Telus notification that LTE disabled

Phil_Adelphus — Fri, 08 Mar 2024 10:51:30 GMT

@softech @Sansan @hairbag1 In one of the other threads on this a customer reported the same thing yesterday while they are roaming in the US. So somehow it is determined by Telus/PM even when a customer is connected to a US carrier. Unless, I suppose, there is somehow a general issue in both countries.