topic Re: Subscription not activated in Get Support

Subscription not activated

IfeFrost — Fri, 08 Mar 2024 04:08:26 GMT

I have tried for to complete the setup by switching my number to public mobile but I can’t and I also can’t connect with the customer service. This is a bit frustrating.

Re: Subscription not activated

softech — Fri, 08 Mar 2024 04:11:45 GMT

@IfeFrost

are you trying to activate an eSIM or physical sim?

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription not activated

hairbag1 — Fri, 08 Mar 2024 04:12:24 GMT

@IfeFrost

for successful activation of a new PM account, you need to download the free PM app...have you done that yet ?

Re: Subscription not activated

IfeFrost — Fri, 08 Mar 2024 09:43:28 GMT

I’ve tried activating my physical sim for over a week. So I’ll just open a ticket. Thanks for your help.

Re: Subscription not activated

IfeFrost — Fri, 08 Mar 2024 09:49:19 GMT

I have downloaded the app. I added screenshots of the app in my message.

Re: Subscription not activated

SusanR — Mon, 26 Aug 2024 03:04:53 GMT

same problem. Subscription not activated. Tried opening ticket and it’s gone nowhere for two days now. Beginning to wish I’d never heard of public mobile. HELP me Please

Re: Subscription not activated

slusagm — Mon, 26 Aug 2024 03:09:48 GMT

you open ticket with PM by message?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and did you check the inbox on the community ?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply yet, wait till tomorrow morning and message them again. Usually quicker reply in the morning