topic Re: My phone was stolen and I lost access to my email account in Get Support

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kav10 — Fri, 08 Mar 2024 04:48:44 GMT

Re: My phone was stolen and I lost access to my email account

softech — Fri, 08 Mar 2024 04:31:19 GMT

first, we are just customers like out, so don't provide your info on this forum.

since you cannot even access email, you won't get pass the 2FA stage. But please open ticket with PM support and they can assist:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My phone was stolen and I lost access to my email account

fixin — Fri, 08 Mar 2024 04:31:10 GMT

@kav10 - thanks for the YouTube video, but please remove your phone number because of spam calls and share I with CS_Agent to help regain access to your account:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work go here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: My phone was stolen and I lost access to my email account

computergeek541 — Fri, 08 Mar 2024 04:34:10 GMT

@kav10

I also suggest completely removing that video from the internet. There is no reason to be showing it to complete strangers.