topic Re: LTE Calls Turned Off in Get Support

LTE Calls Turned Off

Sue12345 — Tue, 05 Dec 2023 01:13:50 GMT

Yesterday I received a message on my iPhone saying LTE calls are turned off and since then I have not had any service. I’ve tried everything, resetting network settings, restarting my phone multiple times, taking out the SIM card and nothing has worked.

Re: LTE Calls Turned Off

softech — Tue, 05 Dec 2023 01:15:32 GMT

@Sue12345

can you do two things first

1. Login to My Account using Incognito mode and check if your account is active

2. Test your PM sim card in another phone and see if it works there

Re: LTE Calls Turned Off

Sue12345 — Tue, 05 Dec 2023 01:17:03 GMT

My account is still active, I don’t have another phone to try that with.

Re: LTE Calls Turned Off

Phil_Adelphus — Tue, 05 Dec 2023 01:25:29 GMT

@Sue12345 Have you checked for Telus outages, there are some in BC, Alberta and Quebec.

Re: LTE Calls Turned Off

Sue12345 — Tue, 05 Dec 2023 01:30:18 GMT

Yes I checked, there is one semi near but I’m not in the area at all.

Re: LTE Calls Turned Off

Phil_Adelphus — Tue, 05 Dec 2023 01:37:31 GMT

@Sue12345 Maybe try turning airplane mode on, wait a few minutes and then turn it back off again. Just one more thing to try, and if that doesn't work send a private message to customer service via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or if you don't see an envelope then check for Messages by tapping/clicking your avatar. Not sure if they will reply today, fingers crossed, since their hours are 9 a.m. to 10 p.m. EST

Re: LTE Calls Turned Off

Lorihogan — Fri, 08 Mar 2024 01:01:38 GMT

Did you ever get this sorted out? I just got the same error message and so did my mom.

Re: LTE Calls Turned Off

Phil_Adelphus — Fri, 08 Mar 2024 03:11:06 GMT

@Lorihogan There is a thread about this today here

https://productioncommunity.publicmobile.ca/t5/Get-Support/LTE-turned-off/td-p/1156355

Re: LTE Calls Turned Off

Lorihogan — Fri, 08 Mar 2024 11:08:40 GMT

Thank you. That thread didn’t seem to offer universal working solutions. I have contacted customer service. Fingers crossed it is fixed soon.