topic Re: Canada US promotional plan in Get Support

Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 00:16:56 GMT

I have just upgrade my subscription to the Canada-US 5g Promotional plan. Now when I try to make calls in California I get a " Your phone is not activated" message. I when into the self help portion of the website and it says that my phone should work in the US and that unlike a roaming plan there is no set number

Re: Canada US promotional plan

Sansan — Fri, 08 Mar 2024 00:21:54 GMT

Are you in Canada currently trying to call California?

You sure the subscription changes went through ? Which one of the Canada-US plan is it and when did you change?

Re: Canada US promotional plan

OlivierR — Fri, 08 Mar 2024 00:24:52 GMT

The number you're trying to join start with those's numbers?

"Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726. Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialed: 4470, 44870-44879, 44843-44845."

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 00:32:12 GMT

No, I am in California. Trying to call Home to Canada

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 00:35:08 GMT

I am In California trying to call a number back home area code (604).

I keep getting the message your phone is not activated on the network.

I am in the process of doing a complete update and rebook of the phone to see if that works

Re: Canada US promotional plan

Sansan — Fri, 08 Mar 2024 00:38:09 GMT

Ok try If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.

I hope this will be helpful.

Re: Canada US promotional plan

OlivierR — Fri, 08 Mar 2024 00:41:28 GMT

What is your phone model? Recently the US removed 3g towers so if your phone doesnt support VoLTE it might be the problem

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 00:59:15 GMT

7B1 your phone is not connected to the network call client care.

I tried to buy a talk add-on but now it only wants to sell me a data upgrade. Because I don't need a roaming plan with the new subscription I bought

Re: Canada US promotional plan

DennyCrane — Fri, 08 Mar 2024 01:10:31 GMT

Are you sure you have a roaming plan? Did you maybe schedule it for a future date? What type of phone do you have?

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 01:23:27 GMT

This is what the wed site says under get help.

Benefits of CAN/US Subscription Plans

Public Mobile’s CAN/US plans let you conveniently use your plan anywhere, whether you're at home or traveling in the United States. Unlike a roaming add-on, your access to service in the United States is not limited to a certain number of days. You’ll enjoy the same data bucket, data speeds, and plan features on both sides of the border, no plan changes required.

Not enjoying it yet.

Re: Canada US promotional plan

DennyCrane — Fri, 08 Mar 2024 01:28:42 GMT

That sounds like generic website content. What does your subscription look like when you login to your account? It sounds like you don't have a roaming plan yet, which leads me to speculate that you may have scheduled the change to a roaming plan for your next renewal date.

Re: Canada US promotional plan

Sansan — Fri, 08 Mar 2024 01:32:36 GMT

Yes those would be the benefits and perks. Did you log into My Account to ensure you did indeed have the plan. If you do add-ons wouldn't be needed.

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 01:38:28 GMT

That came from the get help button on the top of this page. search Canada US plans

Re: Canada US promotional plan

DennyCrane — Fri, 08 Mar 2024 01:53:09 GMT

As I said, that's not telling you/US what we need to know. You're looking up generic info. You need to find info specific to your account. This is the Community forum, which is separate from the site you login to you access your account.

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 02:12:21 GMT

I just responded to your and Susan's emails with the info

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 02:16:09 GMT

x1 $39 ULUS CW Base Plan-60GB-5G

Re: Canada US promotional plan

DennyCrane — Fri, 08 Mar 2024 02:21:45 GMT

Okay so this plan. What phone are you using? It needs to be VoLTE compatible, though if you're getting that recording you are connecting, so probably good on that front.

Are you connected to AT&T or T-Mobile? And have you set your preferred network to 4G instead of 5G?

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Canada US promotional plan

Sansan — Fri, 08 Mar 2024 02:24:18 GMT

Did you try the tips that I gave you in my prior message?

Re: Canada US promotional plan

Alan10 — Fri, 08 Mar 2024 02:27:16 GMT

I have an i-phone 12.

I am connected to t-mobile LTE

I turn VoLTE on and I get a "Cannot Activate LTE Calls to enable let calls on this account, contact Public Mobile

Re: Canada US promotional plan

hTideGnow — Fri, 08 Mar 2024 02:28:27 GMT

HI @Alan10

this is not a roaming issue, people in Canada got that too

for voice, you can use VoIP app TextNow as a workaround until issue is resolved