topic Re: Paid put Cannot log in in Get Support

Paid put Cannot log in

LandoBean — Fri, 08 Mar 2024 02:05:27 GMT

I paid for my subscription but when I was transferring my number, your system said it failed. And after that, my account was not able to be logged in. It shows Forbidden A1 for 5 days and no one is responding or helping from PM. I just want to login to my account and cancel your subscription!! This is so annoying !!!

Re: Paid put Cannot log in

hTideGnow — Fri, 08 Mar 2024 02:06:39 GMT

HI @LandoBean

so, you have no service yet?

here in the Community, we are just customers

please open proper ticket with PM CS agent for help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid put Cannot log in

fixin — Fri, 08 Mar 2024 02:08:12 GMT

@LandoBean - contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work go here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

If you want to continue porting click here as I will send you the porting team number: Messages