topic Re: Unable to Activate or Login in Get Support

Unable to Activate or Login

mletson — Thu, 07 Mar 2024 22:52:55 GMT

I went through the Activation portion of the app including a number transfer and got an unable to activate error. I am able to login to the community but cannot login to my account or the app to try again. My SIM has signal but does not appear to have fully activated.

Re: Unable to Activate or Login

fixin — Thu, 07 Mar 2024 23:00:03 GMT

@mletson - Contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Unable to Activate or Login

mletson — Thu, 07 Mar 2024 23:04:43 GMT

I am getting a Forbidden A1 page on multiple devices when I try to open a ticket using the chat bot.

Re: Unable to Activate or Login

fixin — Thu, 07 Mar 2024 23:06:37 GMT

@mletson - Try this link - It will bring you directly to a CS_Agent in the Private Messages tab in the Community forum (Here) https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Activate or Login

mletson — Thu, 07 Mar 2024 23:14:34 GMT

Thank you!

Re: Unable to Activate or Login

ChadOliver — Fri, 08 Mar 2024 00:42:53 GMT

We are having the same issue with our 3rd activation today. I activated two transfers earlier today from Bell to Public and it was completed in under 5 minutes. Tried my wifes at 5pm and it seems suck in transfer. Bell has confirmed its completed on their end. When I call my wifes number her phone rings but when you answer it has a 1b1 error. Same when we call out... ibi error message comes up.