topic Re: LTE CALLING DISABLED in Get Support

LTE CALLING DISABLED

Mhon — Fri, 08 Mar 2024 00:15:20 GMT

Hi,

i just got a pop-up on my iPhone that said "Public Mobile has turned off LTE CALLING"

i wish i had screenshotted it.

i immediately logged in to my Public Mobile account to see if my account was suspended and found out that my account is in good standing.

Was that a glitch?

Did anyone else got it?

Was that from Public Mobile or is my phone infected with a malware?

Any guidance is much appreciated.

Thank you!

**** added at 6:22 pm EST ******

i am using iPhone 15 Pro Max and i just updated to iOS 17.4 yesterday

Re: LTE CALLING DISABLED

Sansan — Thu, 07 Mar 2024 22:49:27 GMT

Maybe try turning on Airplane mode for a bit waiting. Turn it back off, restart your phone, and see that will help.

Re: LTE CALLING DISABLED

Jedi1 — Thu, 07 Mar 2024 22:55:30 GMT

I just saw this pop up also.

Re: LTE CALLING DISABLED

Michael122 — Thu, 07 Mar 2024 22:57:11 GMT

good evening, I tried, but calls drops from 5g+ to 3g still.

Re: LTE CALLING DISABLED

jtos14mb14 — Thu, 07 Mar 2024 22:58:05 GMT

Just got the same message.

Re: LTE CALLING DISABLED

BenjaminClassic — Thu, 07 Mar 2024 23:03:17 GMT

Just got the same message

Re: LTE CALLING DISABLED

Ahather — Thu, 07 Mar 2024 23:04:19 GMT

I also had it pop up. Drops from lte to 3G when making and receiving calls but the calls still go through. Tried rebooting phone several times but still keeps happening. Tried adjusting the apn settings like the customer service asked me to do and it was still doing it, not sure how to fix it

Re: LTE CALLING DISABLED

Sansan — Thu, 07 Mar 2024 23:05:11 GMT

Weird, something is going on for sure around here!

Go into your settings to see if it will allow you to turn the 5G on. You might have to disable it and enable it, reboot.

If still not working can open a ticket here.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: LTE CALLING DISABLED

Shazlett — Thu, 07 Mar 2024 23:12:01 GMT

Same deal with me. I have an iPhone 13 Pro. I just upgraded it to iOS 17.4 yesterday. Restarting the phone doesn't work. I have eSIM.

Re: LTE CALLING DISABLED

andsoitgoes42 — Thu, 07 Mar 2024 23:12:07 GMT

Doesn’t work. Still an issue. calls drop 2 of my phones back to 3g. The other 2 are not with us so I can’t check them.

It’s clear that this is a wide spread issue. It happened for a phone on a 5g and one on a 4g plan, also.

Re: LTE CALLING DISABLED

Shazlett — Thu, 07 Mar 2024 23:13:16 GMT

Is everyone with this issue using an iPhone?

Re: LTE CALLING DISABLED

andsoitgoes42 — Thu, 07 Mar 2024 23:17:53 GMT

Same in every way here.

Re: LTE CALLING DISABLED

BenjaminClassic — Thu, 07 Mar 2024 23:19:24 GMT

I have the iPhone 8 updated to iOS 16.7.6 yesterday

Re: LTE CALLING DISABLED

xiv — Thu, 07 Mar 2024 23:57:08 GMT

It's actually pretty funny, because I also got the pop-up even though I never connect to the LTE network. I'm on the 15$ plan "with 3G speeds", but I actually force my phone to connect to the 3G network so as to avoid all those pesky Amber alerts. So the message is actually irrelevant in my case, yet I still got it.

Re: LTE CALLING DISABLED

Keithm0000 — Thu, 07 Mar 2024 23:59:33 GMT

Exact same thing happened to me, pop up outta the blue saying LTE calling was disabled. I too have iPhone 15 pro max on iOS 17.4!

Re: LTE CALLING DISABLED

computergeek541 — Fri, 08 Mar 2024 00:17:18 GMT

VoLTE has not been disabled across the tire entire network. 5G+ connectivity has started showing up for some customers, so it's possible that tweaks are currently being done to the network.

Re: LTE CALLING DISABLED

Jedi1 — Fri, 08 Mar 2024 00:34:20 GMT

iPhone 14, updates iOS yesterday.

Re: LTE CALLING DISABLED

domchabot123 — Fri, 08 Mar 2024 01:04:21 GMT

Same problem for me. Contacted CS_Agent but no success.

Re: LTE CALLING DISABLED

Appleguy — Fri, 08 Mar 2024 02:22:48 GMT

I also had this issue at 7:00 Newfoundland Time, Phone will drop back to 3G for calls, but I now somehow get low 5G service in my house. I've been on the iOS 17.4 since the first Dev Beta, and no updates were installed today so I don't think that would have caused it. other than that service seems to be working fine. (Message in SC Below).. iPhone 12 Pro, iOS 17.4 (Public Release)

Re: LTE CALLING DISABLED

No_Name — Fri, 08 Mar 2024 03:07:01 GMT

It killed the Bluetooth on iPhone X and I got the message after a reboot 😳