topic Re: how to edit C.card payment card? in Get Support

how to edit C.card payment card?

chrisRICHARDS — Thu, 07 Mar 2024 22:05:04 GMT

trying to renew subscription with new C.Card and won;t allow it to process

Re: how to edit C.card payment card?

Sansan — Thu, 07 Mar 2024 22:23:45 GMT

Ongoing system error. Just have to keep trying. Log out log back in, refresh. Use a different browser. Wait an hour. Try again. Try again tomorrow. Use a different credit card if possible. Or purchase vouchers and load on to your account under the Payment tab , add voucher.

https://www.publicmobile.ca/en/on/payment-voucher

Re: how to edit C.card payment card?

Dunkman — Thu, 07 Mar 2024 22:25:37 GMT

@chrisRICHARDS

Known issue with updating of credit card information.

Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

May want to try again in 24 hours. Or use a different credit card.

Next time, I would even recommend try a different web browser, clear cache or incognito mode. Or try a different device or the APP.

Make sure postal code of credit card matches the area code of phone number.

If you are out of service right now, it may be better to purchase a payment voucher in store to pay immediately and activate account.

Re: how to edit C.card payment card?

Kkm1 — Fri, 08 Mar 2024 00:27:13 GMT

I have been at it for the past 4weeks trying to get a solution. Nothing suggested by PB team has worked. I wonder if others are having issues updating their credit card information.

Re: how to edit C.card payment card?

Kkm1 — Thu, 07 Mar 2024 22:55:31 GMT

I have tried all the above, including downloading the PM app, still nothing has changed. Very disappointed!

Re: how to edit C.card payment card?

Kkm1 — Fri, 08 Mar 2024 00:34:40 GMT

Been trying these same techniques for close to 5 weeks and nothing seems to be working.