topic Re: LTE turned off in Get Support

LTE turned off

Mk12 — Thu, 07 Mar 2024 20:43:50 GMT

What does it mean LTE turned off on my account?

Re: LTE turned off

hTideGnow — Thu, 07 Mar 2024 20:45:43 GMT

HI @Mk12 you see it on your phone?

you should turn it back on for 4G / LTE reception

Re: LTE turned off

Mk12 — Thu, 07 Mar 2024 20:52:01 GMT

Could you please explain me how to turn it on for 4G/LTE ?

I am using IPHONE.

Thank you in Advance.

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 21:14:05 GMT

@Mk12 Is that the message that says LTE was turned off by the carrier/Public Mobile? Does the phone still work? Does it show 3G instead of LTE at the top? You may want to try restarting the phone if the pop-up is still there.

Re: LTE turned off

Mk12 — Thu, 07 Mar 2024 21:18:45 GMT

Phone is still working.

message was from Phone carrier.

Re: LTE turned off

breeslice_ — Thu, 07 Mar 2024 21:18:56 GMT

Mine just said the same thing?

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 21:30:16 GMT

@Mk12 @breeslice_ Someone else may remember the details but I think there was a spate of this not too long ago where there were issues with VoLTE service (Voice over LTE). It's not that Public Mobile has deliberately turned off the LTE, just a malfunction/outage of some kind. It happens with iPhones on other carriers from time to time as well.

Re: LTE turned off

hairbag1 — Thu, 07 Mar 2024 21:33:50 GMT

@Mk12 in iPhone settings click Cellular / Cellular Data Options / LTE

Re: LTE turned off

BKNS27 — Thu, 07 Mar 2024 21:41:28 GMT

@Mk12

It means Long Term Evaluation which is essentially 4G.

Go to Settings>Cellular>Cellular Data Options>Voice & Data>enable LTE.

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 22:08:13 GMT

@hairbag1 @BKNS27 I think this is another case of the pop-up "Public Mobile/Carrier has turned off LTE calls on your account.". Last time it happened people were saying their phones worked but calls were o 3G instead of LTE. I remember there were VoLTE glitches on Telus/Koodo/PM also a while back. A couple of suggestions have been to put airplane mode on for a while then turn it off, or just reboot the phone. But I think it just got fixed by Telus the last time. I think it was in January but lost the thread.

Re: LTE turned off

Alpaca77 — Thu, 07 Mar 2024 22:13:33 GMT

Yes I also got a pop up saying Public Mobile turned off LTE.

Re: LTE turned off

Redfisher1 — Thu, 07 Mar 2024 22:14:32 GMT

I’m stuck down in Arizona with my phone not working due to this. Also no texting possible for last month even though I bought the talk and text 15 day roaming addon.

all I have now is limited usage of my phone if I can get wifi. Very frustrating

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 22:17:10 GMT

@Redfisher1 Are you getting the pop-up too? Or does your phone just not have VoLTE regardless?

Re: LTE turned off

Redfisher1 — Thu, 07 Mar 2024 22:18:15 GMT

I did a full shutdown and also have tried turning on and off my LTE. It’s on but nothing working.

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 22:20:32 GMT

@Redfisher1 Unless you are getting the pop-up that the carrier has turned off LTE on your phone I'm not sure yours is the same problem. What phone do you have?

Re: LTE turned off

Redfisher1 — Thu, 07 Mar 2024 22:43:05 GMT

I got the pop up this morning and now I can’t call anyone.

Re: LTE turned off

Redfisher1 — Thu, 07 Mar 2024 22:47:25 GMT

When I try to turn on the Volte it won’t let me. Says to call Public Mobile which of course doesn’t work.

I am supposed to have 7 more days of talk and text on this 15 day add on. Very frustrating to not have texting for past month and now no phone. 🤷‍♂️

Re: LTE turned off

Phil_Adelphus — Thu, 07 Mar 2024 22:47:41 GMT

@Redfisher1 If VoLTE is not working you won't be able to make calls in the USA since they shut down their 3G network. One thing you could try is to connect to T-Mobile's 2G network although it is spotty service.

Probably a good idea for those of you affected to contact Public Mobile customer service, use the chat/message icon at the bottom right of this page or if that doesn't work send a private message to support using this link and watch for a reply from an agent at the envelope top right or tap your avatar for Messages. Here's the link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: LTE turned off

hairbag1 — Thu, 07 Mar 2024 23:07:02 GMT

@Mk12

if you are still having trouble talking...try this....using wifi, download free TextNow app to your cellphone. You'll select a local Cdn number and you'll be able to talk and text for free using your local wifi. Works perdy good too.

Re: LTE turned off

Redfisher1 — Thu, 07 Mar 2024 23:13:45 GMT

I can do this using What’s App but I don’t have access to wifi very often as we are rv’ing