topic Re: Nothing works! in Get Support

Nothing works!

Jenny15 — Thu, 07 Mar 2024 21:51:32 GMT

I am new to Public and nothing is working! I can’t get into my account on the app because it keeps sending codes to my phone and they don’t come through! NOT impressed. HELP!

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 21:55:28 GMT

Can you check to see if the codes have been sent to your old sim?

Re: Nothing works!

softech — Thu, 07 Mar 2024 21:56:43 GMT

@Jenny15 the code was sending to your phone. If you requested porting, the code was sending to your old provider's sim

and can you make outgoing calls at all on the PM sim? We can help further based on this

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:00:26 GMT

I can’t make outgoing calls or anything.

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:01:23 GMT

No. It wants me to confirm my identity and keeps sending the codes to my phone number, but nothing comes to my phone.

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:03:50 GMT

Were you porting your number from another provider?If so, it might not be complete?

Re: Nothing works!

softech — Thu, 07 Mar 2024 22:03:51 GMT

@Jenny15 you out the old sim back and still not get the code?? and you completed the activation using the PM app??

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:04:13 GMT

I don’t know how to do that!

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:05:13 GMT

Are you coming from another provider?

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:07:39 GMT

Yes. Telus.

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:07:53 GMT

Was this what you were trying to do?

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20new%20to,either%20during%20or%20after%20activation.

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:08:21 GMT

I will try taking old sim out and see if it comes.

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:08:43 GMT

Okay, I will send you a private message with the phone number to call them to redo it.Make sure you put back your old SIM card in your phone to get their text message and reply yes.

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:09:21 GMT

I never took the old SIM card out.

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:10:22 GMT

I already told Telus YES. The PM app will not let me confirm my identity. That is the problem.

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:13:33 GMT

Okay, uninstall the app and reinstall it to see if that will work if it does not work.

Try to restart your phone. If still no,

submit a ticket to the orange bubble at your lower right chatbot.

if that does not work, then send a message to cs

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Nothing works!

Jenny15 — Thu, 07 Mar 2024 22:26:38 GMT

The restart and redownloading the app didn’t work. I’m now private messaging them as I’m not pleased with this service. Thank you so much for trying to help me!

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:28:28 GMT

😞 sorry.

It gets better once up and running

Re: Nothing works!

Sansan — Thu, 07 Mar 2024 22:29:42 GMT

Did you call the number i gave you?