topic Re: Cancel my subscription in Get Support

Cancel my subscription

Gulnaz — Thu, 07 Mar 2024 19:42:36 GMT

Hi Customer service support. I am unable to reach out to anyone for help. I want to cancel my subscription that i just signed up for. Please help me cancel my subscription and issue a refund as there is no proper customer service

Re: Cancel my subscription

hairbag1 — Thu, 07 Mar 2024 19:44:01 GMT

@Gulnaz

use the chatbot by clicking on the orange bubble on bottom of the page. There's no refunds at PM so maybe just try it out for 30 days as you already paid.

Re: Cancel my subscription

hTideGnow — Thu, 07 Mar 2024 19:44:20 GMT

hi @Gulnaz

you can seek help, just need to submit ticket .  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel my subscription

BKNS27 — Thu, 07 Mar 2024 19:52:17 GMT

@Gulnaz

You can cancel anytime by login to the PM app and disable the Subscribe button to stop payment. It will cancel after 90 days of nonpayment.

Or you can just port out to another carrier and your service will be cancelled and moved over to the other carrier.

Unfortunately, PM is a prepaid service so no refund.

What is your issue with PM service?

Re: Cancel my subscription

Slowgold99 — Thu, 07 Mar 2024 21:38:37 GMT

except no one responds