topic Unable to Receive calls in Get Support

Unable to Receive calls

drhosainisaeed — Tue, 04 Jan 2022 20:44:38 GMT

Hello

I just activated my phone yesterday. I am able to send calls, check data, and send and receive text messages. However I cannot receive phone calls. As soon as someone tries dialing my number it keeps coming up as "an unregistered number." Using an iPhone 7 unlocked. Not too sure what is going on. please help!

Thank you

@Moderator_Team

Re: Unable to Receive calls

will13am — Sat, 17 Mar 2018 00:08:14 GMT

@drhosainisaeed, please send a private message to the moderator team to look into your activation. Likely something failed. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Welcome to this service.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to Receive calls

drhosainisaeed — Sat, 17 Mar 2018 00:53:49 GMT

Thank you for your response!

I have sent a message to the Moderator Team. Do you know how long they may take to find a solution for this situation?

Re: Unable to Receive calls

Luddite — Sat, 17 Mar 2018 01:03:09 GMT

@drhosainisaeedwrote:
Thank you for your response!

I have sent a message to the Moderator Team. Do you know how long they may take to find a solution for this situation?

Likely you will not have a resolution until tomorrow. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

It's possible your old SIM still works, but if not, try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.