topic Re: iphone 11 and 5g plan in Get Support

iphone 11 and 5g plan

Sarah37 — Thu, 07 Mar 2024 18:58:21 GMT

1gb of data wasn't doing it for me, so I upgraded to the 50gb plan. I understand that iphone 11 doesn't support 5g, and I'm fine with that.

Ever since I upgraded by data, though, my access to the internet has been incredibly slow and sporadic. (I'm comparing this to my previous 3g plan with PM.)

Besides buying a new phone, which I am not interested in doing, how can I solve this?

Re: iphone 11 and 5g plan

hTideGnow — Thu, 07 Mar 2024 19:01:33 GMT

hi @Sarah37

did you check the network mode settings? is that set to Auto or 4G?

and try Reset network settings

Re: iphone 11 and 5g plan

hairbag1 — Thu, 07 Mar 2024 19:08:06 GMT

@Sarah37

set it to LTE and leave it alone.

Re: iphone 11 and 5g plan

Sarah37 — Thu, 07 Mar 2024 19:14:25 GMT

Thanks for this. I'm not entirely sure where "network mode settings" is. Is this the same as going to "cellular data options"? There I can choose LTE or 3G.

I am currently do the reset network settings.

Re: iphone 11 and 5g plan

Sarah37 — Thu, 07 Mar 2024 19:15:52 GMT

The reset network settings seems to have done the trick. Thanks for helping me.

Re: iphone 11 and 5g plan

hairbag1 — Thu, 07 Mar 2024 19:16:36 GMT

@Sarah37 wrote:
Thanks for this. I'm not entirely sure where "network mode settings" is. Is this the same as going to "cellular data options"? There I can choose LTE or 3G.
I am currently do the reset network settings.

That's the correct place to set LTE.

Re: iphone 11 and 5g plan

hairbag1 — Thu, 07 Mar 2024 19:18:32 GMT

@Sarah37 wrote:
The reset network settings seems to have done the trick. Thanks for helping me.

As @hTideGnow has provided you with a great answer...please award him/her/it the Solution instead of me. I'm sure that would make him/her/it happy.