topic Re: points in Get Support

points

car62 — Thu, 07 Mar 2024 17:14:55 GMT

I received a email saying they are putting evereveryone on the points so is that a bad or good thing.Ias of now i get $6 amonth off my bill so will i get less with points.If its not broken why try to fix it

Re: points

Handy1 — Thu, 07 Mar 2024 17:17:23 GMT

@car62 It’s a bad thing you been robbed . We all have you will lose your $5 loyalty every 30 days

Re: points

Yummy — Thu, 07 Mar 2024 17:18:02 GMT

Go to Announcement and read some of comments.

It is a BAD thing as you will lose loyalty and autpay dollars. Only referrals will stay where each referred customer earns 1 point = $1 and on anniversary you will get 10 points = $10.
Plus when you collect 15 points YOU have to redeem them for $15 and use as you like (pay the bill, buy add-ons, etc.).

Re: points

hTideGnow — Thu, 07 Mar 2024 17:23:24 GMT

hi @car62

unfortunately no joke. I don't like it, but what can we do (other than stay or leave)

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/m-p/1154856/highlight/true#M63315

Re: points

pmbc — Thu, 07 Mar 2024 17:24:53 GMT

Plenty of comments under the announcement but basically boils down to PM consolidating the two different rewards programs into their newer points program. But the cynical view is that PM is not valuing loyal customers by discontinuing the old rewards program.

Re: points

teatime_54321 — Thu, 07 Mar 2024 17:37:30 GMT

It's a double win for Public Mobile making you need to manually redeem the points yourself:

You forget to manually redeem means no savings for you.
If you leave them for another carrier after earning a few points but not enough to redeem them, then they don't need to give you any savings versus them giving you automatic monthly loyalty discounts.

If you assume you're on the $15/month plan with no referrals...that's 0.75 points monthly. 10 points for staying with them 1 year. It'll take you a you 18 months to gather 15 points for $15 off your bill. If you leave them for another carrier within the 18 months when you didn't have enough points to redeem, then they gave you nothing in savings.

Versus in the same 18 month period with just 2 years of loyalty you would have saved $36. With 2 years loyalty + autopay you would have saved $72 instead.

Re: points

santi21 — Thu, 07 Mar 2024 18:32:07 GMT

This is by far the worst move PM could ever make.

I have been a fierce promoter of PM to all my friends and family for 8+ years. This is totally unacceptable. I will simply switch providers and bring all my friends and family with me.

Byebye PM

Re: points

Ron_B — Thu, 07 Mar 2024 21:47:37 GMT

My answer will be simple, in june i will say bye bye PM.

I will go with a other provider who have better plan with not reward. The new PM reward is a no respect for the old clients. This new reward system make me a 7$ lost per month to my payment.