https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-on-5G-promotion-34-plan/m-p/1155991#M806427 <P>The promotion $34 plan i subscribed is supposed to be 5G but is running on 3G speed, need help</P> Thu, 07 Mar 2024 16:47:09 GMT Sam_kw 2024-03-07T16:47:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-on-5G-promotion-34-plan/m-p/1155991#M806427 <P>The promotion $34 plan i subscribed is supposed to be 5G but is running on 3G speed, need help</P> Thu, 07 Mar 2024 16:47:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-on-5G-promotion-34-plan/m-p/1155991#M806427 Sam_kw 2024-03-07T16:47:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-on-5G-promotion-34-plan/m-p/1155996#M806431 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/390782">@Sam_kw</a>&nbsp;</P><P>what phone do you have? model?</P><P>did you check&nbsp; the network mode on your phone?&nbsp; is it on Automatic?&nbsp; try that first, if not working, try changing to 4G/LTE first and then try 5G (or 5G ON)</P><P>If speed is still not good, can you run a speed test and tell us how bad it is ?</P> Thu, 07 Mar 2024 16:50:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-on-5G-promotion-34-plan/m-p/1155996#M806431 hTideGnow 2024-03-07T16:50:19Z