topic Activation failed in Get Support

Activation failed

JonahL — Thu, 07 Mar 2024 16:13:45 GMT

I'm trying to switch to PM from Koodo. Using the mobile app, I was at step 6 of 6: Activate. At this point it says Subscription not activated, something didn't go right blah blah.

What do I need to do to get this fixed? Thanks in advance!

Re: Activation failed

hTideGnow — Thu, 07 Mar 2024 16:14:43 GMT

HI @JonahL physical or esim?

but check with support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed

JonahL — Thu, 07 Mar 2024 16:34:56 GMT

Hi thanks for the response. This is for esim. Thanks for the steps, I was having trouble getting through the chatbot to submit a real ticket. 🙂