topic Re: Sim card in Get Support

Sim card

Keke_marie — Fri, 08 Mar 2024 00:52:32 GMT

It's been 10+days why haven't i received Sim card ?

Re: Sim card

hairbag1 — Thu, 07 Mar 2024 15:39:19 GMT

@Keke_marie

it's been known to take up to 3 weeks for delivery. Look on Amazon for FAST delivery.

Re: Sim card

hTideGnow — Thu, 07 Mar 2024 15:40:05 GMT

HI @Keke_marie

sim card delivery could be long. Ask support agent to check.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

softech — Thu, 07 Mar 2024 15:40:08 GMT

@Keke_marie

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Sim card

kcorscadden — Thu, 07 Mar 2024 16:04:32 GMT

I am still waiting to hear back from CS_Agent about a credit on SIM cards purchased. Sent a PM on Monday and again yesterday????

Not sure why there's no response back