topic Re: Can't log in in Get Support

Can't log in

sabrinashaw — Tue, 05 Mar 2024 21:21:34 GMT

My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I have tried several times to reset my password but I cannot get in. I need my password reset and I believe I will require assistance to do so. Thank you very much.

Re: Can't log in

Handy1 — Tue, 05 Mar 2024 21:23:38 GMT

@sabrinashaw You can buy payment vouchers from 7-11 shell gas or shoppers or for a fee . Recharge .com and load the funds *611 to resume service right away if in a hurry . But to

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in

BKNS27 — Tue, 05 Mar 2024 21:41:07 GMT

@sabrinashaw

Your user name is your registered email address. If you clicked on forgot password, you will get an email to reset.

Re: Can't log in

sabrinashaw — Thu, 07 Mar 2024 14:48:52 GMT

yes but my problem is I need to get in and access my account to update my credit card information and I still wouldn’t be getting in

Re: Can't log in

Handy1 — Thu, 07 Mar 2024 14:50:48 GMT

@sabrinashaw So I would reach out to support with link provided and demand a fix . This has been going on to long . Many are faced with this same situation