topic Re: Subscription switch failed in Get Support

Subscription switch failed

Rebecca_0000 — Thu, 07 Mar 2024 14:26:56 GMT

I switched to the $34 Canada-US plan on the same day my current subscription cycle ended on March 1st.

Looking at my account and the payment history it doesn't look like this switch actually took effect. Is there a way to force the change since I'm headed to the US in a couple days?

Re: Subscription switch failed

fixin — Thu, 07 Mar 2024 14:28:18 GMT

@Rebecca_0000 - You can contact CS_Agent for a shot.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Subscription switch failed

hTideGnow — Thu, 07 Mar 2024 14:28:31 GMT

HI @Rebecca_0000

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent using this Chatbot and ask them to check (but honest, it has been a week, they might not be able to make the change for you for this cycle), but check with them

link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription switch failed

Handy1 — Thu, 07 Mar 2024 14:28:58 GMT

@Rebecca_0000 Check the details on your payment page dose it mention US in it at all

Re: Subscription switch failed

Dunkman — Thu, 07 Mar 2024 14:30:02 GMT

@Rebecca_0000

First double check to make sure that the switch did not happen.

The website has caching issues. Maybe try to login by first clearing cache, incognito mode or a different web browser. Or try to login with a different device.

If the switch was not indeed completed, then you would need to contact customer service agent to explain your situation.

Re: Subscription switch failed

Rebecca_0000 — Thu, 07 Mar 2024 14:30:41 GMT

It doesn't, switching over to the chatbot to see if that addresses it