topic Cs_agent in Get Support

Cs_agent

DJ1967 — Thu, 07 Mar 2024 14:26:36 GMT

Need to change my address , I put in my apt number in my account , and now I can’t process my payment , can someone fix this or call me 902-xxx-xxxx

thanks

Edit by Dunkman: removed personal information

Re: Cs_agent

hTideGnow — Thu, 07 Mar 2024 14:24:44 GMT

HI @DJ1967

Your payment issue probably not related with apartment # you put in. There are lots or payment issues lately

try again in an hour using only Incognito/private/secret mode on your browser

if it still does not work and you need to make payment, please use voucher. Get it from Shoppers Drug mart and load it using *611

And if you want support agent to look into the problem,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cs_agent

fixin — Thu, 07 Mar 2024 14:26:47 GMT

@DJ1967 - Please remove your phone number to avoid spam calls ( upside down '^' arrow > Edit > remove your phone number)

Contact CS_Agent for assistance:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

If that doesn't work, try loading up a voucher temporarily at recharge or here: https://www.publicmobile.ca/en/on/payment-voucher

They look like this: