topic Re: OnePlus 11 5G MMS messages in Get Support

Re: OnePlus 11 5G MMS messages

marshydope — Thu, 07 Mar 2024 12:30:48 GMT

Just want to throw my name in here. I have a oneplus 11 5G and have been with PM since ~November. It worked for MMS up to about a month ago, but no longer. Also I have never been able to use VoLTE, so call quality is low.

On its own the VoLTE thing would be palatable but with that problem plus no group texting, it's hard to justify staying with PM

Re: OnePlus 11 5G MMS messages

softech — Thu, 07 Mar 2024 12:43:18 GMT

@marshydope

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

A suggestion is to first try Reset All networks

If that does not work, please go to the APN screen, delete the current APN profile. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Reboot and confirm the new profile is the only one there and active

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: OnePlus 11 5G MMS messages

marshydope — Thu, 07 Mar 2024 13:23:21 GMT

oh wow that seems to have fixed MMS. Thanks @softech and @carrierandrew, much appreciated.

Any success in getting VoLTE working on this device?

Re: OnePlus 11 5G MMS messages

softech — Thu, 07 Mar 2024 13:25:47 GMT

@marshydope

sorry, VoLTE is based on the PM's whitelist and no OnePlus phone is on the list for now

Re: OnePlus 11 5G MMS messages

vvneng — Thu, 07 Mar 2024 17:44:47 GMT

OMG this is working for my OnePlus 11 as well. Thank you!!

Re: OnePlus 11 5G MMS messages

softech — Thu, 07 Mar 2024 17:46:34 GMT

@vvneng

apparently, it looks like an issue with OnePlus OS or the recent update

Re: OnePlus 11 5G MMS messages

Amazz — Mon, 25 Mar 2024 23:39:16 GMT

Perfect! Thank you very much! This fixed my issue!

Re: OnePlus 11 5G MMS messages

JohnPC — Fri, 29 Mar 2024 15:22:28 GMT

Thanks a lot!!!! Works on the OnePlus 7T

Re: OnePlus 11 5G MMS messages

PhilC55 — Wed, 24 Apr 2024 14:41:45 GMT

Thank you @softech this worked!

Re: OnePlus 11 5G MMS messages

bh4 — Wed, 22 May 2024 15:02:29 GMT

This worked for me. I had a lot of trouble finding the APN settings. On my phone, it's:

Settings -> Mobile Network -> [choose SIM card] -> Access point names

Re: OnePlus 11 5G MMS messages

slidebite — Tue, 25 Jun 2024 00:03:00 GMT

Holy smokes, I've been fighting trying to get my Oneplus Open to work all day and just came across this and it seems to have worked. I'm not sure what's different from what I tried last time, but what a pain in the butt. Thanks for this.

Re: OnePlus 11 5G MMS messages

LeahG84 — Mon, 05 Aug 2024 16:36:11 GMT

This fixed it for me! Thank you so much for sharing this.

So frustrating. I bought a new phone thinking it was an age issue and was so frustrated to find the issue still there on the new device! Now to go fix my husband's phone!

Re: OnePlus 11 5G MMS messages

Swoodzee — Fri, 22 Nov 2024 23:31:32 GMT

Thank you so much! I’ve been wracking my brain trying all the different solutions and nothing was working. This fixed it for me!