topic Trying to change SIM, keep getting "generic error." in Get Support

Trying to change SIM, keep getting "generic error."

abe — Tue, 04 Jan 2022 20:44:35 GMT

Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim.

Won't work at all, just keeps saying "generic error."

What does a person do here?

Re: Trying to change SIM, keep getting "generic error."

koimr1 — Fri, 16 Mar 2018 18:37:45 GMT

@abewrote:
Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim.

Won't work at all, just keeps saying "generic error."

What does a person do here?

Is your new SIM unused? Dumb question I'm sure (sorry!) but just checking as a SIM that was used in a new-expired plan won't work.

If the above is ok then I would suggest you contact a moderator by clicking here and providing your email address, phone number and telling them what happened and the error message.

Re: Trying to change SIM, keep getting "generic error."

abe — Fri, 16 Mar 2018 18:53:26 GMT

No, it's new.

I got it to work by going in to incognito mode, switching to french and repeatedly plugging the sim number into the box.

Re: Trying to change SIM, keep getting "generic error."

koimr1 — Fri, 16 Mar 2018 18:55:31 GMT

@abewrote:
No, it's new.

I got it to work by going in to incognito mode, switching to french and repeatedly plugging the sim number into the box.

Good stuff. 🙂 Hehe, love the solution!!