topic Re: Deferred Plan Change Confirmation in Get Support

Deferred Plan Change Confirmation

No_Nickname — Thu, 07 Mar 2024 11:10:34 GMT

I recently chose to change my existing Canada plan to the new $34 Canada/US plan on the date of my next renewal.

At that time, the main page in "My Account" showed the pending change.. Today, when I looked, that notification is no longer there. Is there a way to confirm that my plan change will still happen on schedule?

Re: Deferred Plan Change Confirmation

softech — Thu, 07 Mar 2024 11:20:56 GMT

@No_Nickname Maybe browser or app cache problem. Try login My Account using Incognito mode and check again

if that does not help, please open ticket with PM support and ask them to confirm

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Deferred Plan Change Confirmation

Handy1 — Thu, 07 Mar 2024 11:23:27 GMT

@No_Nickname Check your payment page it should show plan details of upcoming payment . See if it’s the correct plan

Re: Deferred Plan Change Confirmation

No_Nickname — Thu, 07 Mar 2024 13:35:04 GMT

Payment page is correct. Thank you.