topic Re: change a plan in Get Support

change a plan

camialli — Thu, 07 Mar 2024 04:31:00 GMT

I have my son's account under my credit card and i want to go in and change it. we had subscribed a long time ago with an email address than i can no longer remember. how can i access the account?

Re: change a plan

softech — Thu, 07 Mar 2024 04:35:15 GMT

@camialli did you try the Forgot username link on the login page?

if that does not help, you will need to engage support for help

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: change a plan

BKNS27 — Thu, 07 Mar 2024 09:40:52 GMT

@camialli

You can still access his account with the email address (Forgot Password) and password. The 2 FA code will be sent by text to his phone to access his account.

But you need to create an Eversafe ID first before login.