topic We Encountered An Error in Get Support

We Encountered An Error

Tamatha — Thu, 07 Mar 2024 00:48:12 GMT

Anyone else trying to setup a new activation and have this error? Possibly due to system upgrades I wonder?

Re: We Encountered An Error

Neil11 — Thu, 07 Mar 2024 01:30:44 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly. Use the link above

Re: We Encountered An Error

computergeek541 — Thu, 07 Mar 2024 01:34:30 GMT

@Neil11 wrote:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly. Use the link above

Please understand that customers need to be submitting all tickets using either the chatbot or thorugh the app. Tickets should not be submitted throguh private messaging. I have combined your two message posts.

Also, I have noticed many messages posts by you that repeat others. Please always read through threads before posting as to avoid this.