topic Re: Cannot update VISA autopay card in Get Support

Cannot update VISA autopay card

MyrtleCove13 — Wed, 06 Mar 2024 22:45:07 GMT

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no interruption in service. Please contact me to ensure I can accomplish this prior to my plan expiring.

Re: Cannot update VISA autopay card

Lyteforce — Wed, 06 Mar 2024 22:52:39 GMT

Hi @MyrtleCove13 - you'll want to open up a ticket to get this sorted out. Simply click the little chatbot icon (bottom-right) and ask to create a ticket. It will as you to click a link to get things going. Support will then connect with you to sort out the issue.

Re: Cannot update VISA autopay card

Dunkman — Wed, 06 Mar 2024 22:53:29 GMT

@MyrtleCove13

Known issues with updating credit card for some customers.

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

You may need to try again in 24 hours. Or try a different credit card.

Website is finicky. Next time you try, maybe try a different web browser, clear cache or incognito mode. Or a different device. Or even the PM app.

Re: Cannot update VISA autopay card

hairbag1 — Wed, 06 Mar 2024 23:20:38 GMT

@MyrtleCove13

if you're getting close to renewal time, consider getting payment vouchers at 7/11. Shell or Walmart. Then dial 611 to add them to your account, ready for renewal. Deal with updating debit at your leisure.