topic Re: Not able to subscribe in Get Support

Not able to subscribe

RayLiang — Wed, 06 Mar 2024 16:17:37 GMT

i am new to PM, just registered an account and try to subscribe the $34 50GB CAN-US plan, but every time after log in, i got a "system error, try again later" msg and not able to go further (via web browser), any advise?

Re: Not able to subscribe

Phil_Adelphus — Wed, 06 Mar 2024 16:21:28 GMT

@RayLiang Unfortunately that plan offer expired on March 4th. There are a couple of other good Canada/US plans available that are a few $$ more that may be of interest. BTW activation completion has to be via the Public Mobile app.

Re: Not able to subscribe

RayLiang — Wed, 06 Mar 2024 17:27:08 GMT

even i select the $40 75gb plan, still get the same error, any advise?

Re: Not able to subscribe

RayLiang — Wed, 06 Mar 2024 17:35:04 GMT

@Phil_Adelphus even i select the $40 75gb plan, still get the same error, any advise?

Re: Not able to subscribe

Phil_Adelphus — Wed, 06 Mar 2024 18:02:45 GMT

@RayLiang Then probably best to contact customer service, try the chat/message bubble at the bottom right of this page. It can be a bit quirky so if it doesn't work (it's the preferred and quickest method when it does) then send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437