topic Re: Public Mobile App Not Working in Get Support

Public Mobile App Not Working

AK32 — Wed, 09 Apr 2025 04:25:49 GMT

For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leave it there. If i scroll down to refresh the page, i see a refresh/spinning logo for a second before it reverts back to a blank white page.

The "support" and "more" sections do work and display a real page, but they are only external links.

I have tried restarting the app, my phone, my wifi, etc. I have logged out and back in. There is no app update in the app store available to me. This has been ongoing for about a week (maybe longer).

Re: Public Mobile App Not Working

Handy1 — Wed, 06 Mar 2024 17:32:08 GMT

@AK32 Try the website instead see if that works better for you . I prefer website myself anyways

Re: Public Mobile App Not Working

AK32 — Wed, 06 Mar 2024 17:34:15 GMT

The website does work fine for me, i am using it now. So at least i can see my plan is still active. But i prefer to use the app to easily check data usage, etc.

Re: Public Mobile App Not Working

Handy1 — Wed, 06 Mar 2024 17:55:43 GMT

@AK32 So maybe try uninstalling the app and re install it again . See if it helps

Re: Public Mobile App Not Working

will13am — Wed, 06 Mar 2024 17:55:57 GMT

@AK32 , the app is really misbehaving for one of my phones. I find that if I toggle through the banner links, eventually the main landing page will load. It always starts off with a blank screen.

Re: Public Mobile App Not Working

AK32 — Wed, 06 Mar 2024 18:19:46 GMT

I noticed that too in the past. But while the app is very buggy, this time it just stays at a blank screen even after waiting 10+mins

Re: Public Mobile App Not Working

AK32 — Wed, 06 Mar 2024 18:20:27 GMT

A complete uninstall and reinstall did the trick. Thank you.

Re: Public Mobile App Not Working

Raku — Fri, 15 Mar 2024 03:15:06 GMT

No it did not. sad

Re: Public Mobile App Not Working

WK1 — Tue, 08 Apr 2025 20:22:00 GMT

Website can log in but not the App

Re: Public Mobile App Not Working

Earthling — Fri, 31 Oct 2025 22:40:49 GMT

it did not work for me