topic Re: Data is not working in Get Support

Data is not working

Marigold1 — Wed, 06 Mar 2024 17:48:10 GMT

My data is not working after having my phone on airplane mode for a month. I have toggled airplane mode on and off, powered off and on, restarted the phone. Data still isn't working. Help.

Re: Data is not working

Meow — Wed, 06 Mar 2024 17:51:20 GMT

Airplane mode just cuts access to network.

Did you check DATA switch in settings as it is separate from airplane mode.

Re: Data is not working

Dunkman — Wed, 06 Mar 2024 17:57:13 GMT

@Marigold1

Maybe try a network reset of phone. Note: this will erase any saved Wifi passwords.

Re: Data is not working

Marigold1 — Wed, 06 Mar 2024 17:57:33 GMT

Where do I find this on my Samsung phone?

Re: Data is not working

AK32 — Wed, 06 Mar 2024 17:59:52 GMT

have you made sure your plan is still active and paid?

if so, check in your phone settings to make sure "cellular data" is turned on.

If you've done the above steps, then i would try a network reset, which will erase all wifi connections/passwords.

Re: Data is not working

Marigold1 — Wed, 06 Mar 2024 19:20:21 GMT

I had to manually setup the network with info sent to me by a CS Agent after a long delay.