topic Number transfer in Get Support

Number transfer

Anxious — Thu, 07 Mar 2024 00:48:40 GMT

HELP....transferred my # to Public Mobile but number has not ported yet???? I spoke to other provider who confirms they received AND authorized request to transfer....what gives

Re: Number transfer

softech — Wed, 06 Mar 2024 15:47:38 GMT

@Anxious

are you poting form mobile provider and didt you got a text from them and replied YES?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixedrting from mobile carrier?

did you get a text from them and you replied yes?

Re: Number transfer

hairbag1 — Wed, 06 Mar 2024 15:48:05 GMT

@Anxious

part of that port process requires you to leave old sim in phone. You should have rec'd request for port and replied YES. Did that happen ?

Re: Number transfer

Anxious — Wed, 06 Mar 2024 16:33:09 GMT

Yes I did that