topic Re: Customer service in Get Support

Customer service

vhicke — Wed, 06 Mar 2024 14:39:54 GMT

How long does it take for customer service to reply to messages. Been since last night. Still nothing. Need esim as I deleted mine. If this is what I have to do to get help. Not happy with this.

Re: Customer service

Handy1 — Wed, 06 Mar 2024 14:41:20 GMT

@vhicke Usually with in the hour sometimes longer but be sure to keep an eye on your community inbox for their reply . Or you ca use this link to the community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Customer service

Phil_Adelphus — Wed, 06 Mar 2024 14:42:56 GMT

@vhicke The few times I've needed them it's been within the hour but some have reported much longer. Bear in mind their hours are 9 a.m. to 10 p.m. EST. But you should be able to fix this yourself by going in to your account and electing to buy a new esim.

Re: Customer service

Dunkman — Wed, 06 Mar 2024 14:43:57 GMT

@vhicke

If you deleted your eSIM, you can purchase another eSIM ($5) via your PM app.

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

Customer service agents don't work over night, so hopefully, you will get a response later this morning.

Hours of operation: Monday to Sunday, 9 AM to 10 PM EST

Re: Customer service

vhicke — Wed, 06 Mar 2024 14:45:26 GMT

Can't get into account asking for pin code on cell #. Number ported from koodo. No cell service right now

Re: Customer service

Dunkman — Wed, 06 Mar 2024 14:48:03 GMT

@vhicke wrote:
Can't get into account asking for pin code on cell #. Number ported from koodo. No cell service right now

@vhicke

For this issue, then you will need to wait for CSA help unfortunately. CSA just started working again, so hopefully, a response in the next couple of hours.

Re: Customer service

Randie — Sun, 09 Jun 2024 15:03:54 GMT

I have been waiting for 2 days and getting no response whatsoever. I submitted new tickets - still no response. Terrible customer service.