topic Re: Plan switch in Get Support

Plan switch

Nbhiker2023 — Wed, 06 Mar 2024 13:31:20 GMT

At one time of day would a new plan start? It shows that I’ve used no data yet, credit card has not been dinged yet but I’m in the USA and could use the data included now.

Re: Plan switch

fixin — Wed, 06 Mar 2024 13:33:42 GMT

@Nbhiker2023 - a day or two after your renewal date is when it'll get charged.

Re: Plan switch

Dunkman — Wed, 06 Mar 2024 13:36:55 GMT

@Nbhiker2023

When is your plan set to renew? March 6? March 7?

Usually if you have legacy rewards, late the night before your date you will get credits. Then in the early morning hours of your payment date, you will be charged and your plan should reset.

Re: Plan switch

Nbhiker2023 — Wed, 06 Mar 2024 13:38:04 GMT

March 6 is my renewal day.

Re: Plan switch

Nbhiker2023 — Wed, 06 Mar 2024 13:41:00 GMT

Well, my credit card just got processed but the plan did not change yet. Must be coming.

Re: Plan switch

Dunkman — Wed, 06 Mar 2024 14:40:41 GMT

@Nbhiker2023

Yes, it should be coming soon. Maybe reboot your phone and see if the new plan would activate.