topic Re: Moderator in Get Support

Moderator

Andrew5729 — Wed, 17 Apr 2024 04:36:06 GMT

How do I submit a ticket

Re: Moderator

BKNS27 — Wed, 06 Mar 2024 10:00:13 GMT

@Andrew5729

Click your avatar then Messages and send to CS_Agent.

Or click on Chatbot then type in Submit Ticket.

Is there something we can help you with for a quicker response?

Re: Moderator

HALIMACS — Wed, 06 Mar 2024 11:17:36 GMT

@Andrew5729

To contact a Customer Support Agent, there are 2 methods; please use the 1st method first:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Moderator

computergeek541 — Thu, 07 Mar 2024 00:58:35 GMT

@BKNS27 wrote:
@Andrew5729
Click your avatar then Messages and send to CS_Agent.
Or click on Chatbot then type in Submit Ticket.
Is there something we can help you with for a quicker response?

It's not a matter of choosing one or the other. Sending a private message to CS_Agent as the initital contact method is only meant as a backup/last resort. Customers are required to submit all tickets using either the chatbot or using the support section of the Public Mobile app.

Re: Moderator

computergeek541 — Mon, 18 Mar 2024 23:09:56 GMT