topic Unable to receive text messages in Get Support

Unable to receive text messages

Ram_teh_g0d — Wed, 06 Mar 2024 03:39:56 GMT

Hello,

I ported my number ~48 hrs ago, and I am currently unable to receive text messages from a number of my contacts (no issue with calling). Looking for support from a PM moderator to look into my account and try to get this resolved.

Thanks

Re: Unable to receive text messages

softech — Wed, 06 Mar 2024 03:43:01 GMT

@Ram_teh_g0d you sure you are receive calls from carriers outside of PM (and Telus and Koodo)? really only an incoming text issue? are you using iPhone or Android?

Re: Unable to receive text messages

Saph — Wed, 06 Mar 2024 03:43:22 GMT

Try messaging a moderator at this link - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive text messages

Ram_teh_g0d — Wed, 06 Mar 2024 03:44:32 GMT

> yes I am

> yes

> android

Re: Unable to receive text messages

softech — Wed, 06 Mar 2024 03:47:44 GMT

@Ram_teh_g0d

so, those number who texted you that you didn't get , they can call you?

Reboot phone one more time and test again?

if you are not using Google Message yet, install it and set as default. But if you are already using Google Message, try clear cache

Re: Unable to receive text messages

Ram_teh_g0d — Wed, 06 Mar 2024 03:50:50 GMT

>yes they can call me

>I've triee rebooting already, but I guess I can do it again

>haven't been using Google Message, I use the default messaging app on Android