topic Re: Reactivate account in Get Support

Reactivate account

Obii — Wed, 06 Mar 2024 03:32:48 GMT

I wants deactivate my Telus account/plan and reactive my Public Mobile plan. Please how do I go about it? Thanks!

Re: Reactivate account

DennyCrane — Wed, 06 Mar 2024 03:37:14 GMT

If the Public Mobile plan is already closed, you'd need to open a brand new account. You'd then port your number over from Telus, which would close the Telus account automatically.

Re: Reactivate account

softech — Wed, 06 Mar 2024 03:39:21 GMT

@Obii

did you already ported out your PM number into Telus before? if you did and want to port your number back to PM, you will need to keep your Telus account active. Then get a new Public Mobile sim card from Telus/Koodo stores or via Amazon (sorry, you cannot reuse your old PM sim card if your old PM account was closed). With the new sim card (or esim), you will use the app to subscribe PM again. On Step 5 of the activation, you can request to port in your number from Telus by providing them the Telus account number.

Re: Reactivate account

Obii — Wed, 06 Mar 2024 04:27:17 GMT

Before seeing your response, I completed the 5 steps of porting and paid for a subscription waiting for the reactivation of sim. Just some minutes ago, i saw that it cannot be completed.

If I get a new sim, will i be refunded my subscription payment or will it automatically be used to the new sim?

Also, my Telus account has been closed after transferring. Will it affect my new sim activation? Thanks for your help.

Re: Reactivate account

softech — Wed, 06 Mar 2024 04:30:57 GMT

@Obii

did you get that not completed error at Step 6?

Understand your Telus account is closed, Luckily PM is owned by Telus and they can still manual port the line even account is closed. You might want to sort out the situation with. support. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Reactivate account

Obii — Wed, 06 Mar 2024 04:43:54 GMT

Thank you so much. I was able to submit a ticket. I have also ordered a new sim. What should I do next please?