topic Re: Referral in Get Support

Referral

Public_guy — Wed, 06 Mar 2024 02:32:50 GMT

My brother switched to Public Mobile a while back and was signing up at Walmart.. he had my referral code ready to use but forgot about it till after the fact and they never asked for one.. is there a way to use it after signing up? Would be nice to know for the future if this happens again.

Re: Referral

Chalupa_Batman — Wed, 06 Mar 2024 02:34:50 GMT

Hey @Public_guy

It depends how long back it was. Usually they have a 1-2 weeks window. If it's been more than a month, I don't think it will work.

You can create a ticket using the chatbot below right corner. But once again, if it's been more than a month, I wouldn't even bother creating a ticket as the answer will be no. I'm positive on it.

Re: Referral

softech — Wed, 06 Mar 2024 02:35:43 GMT

@Public_guy

if your brother sign up in Walmart, that was looooooooong time ago. PM has gone all online for activation for over a year

Since it was that long, support would not be able to apply the code back. Sorry

Re: Referral

BKNS27 — Wed, 06 Mar 2024 02:36:02 GMT

@Public_guy

Retailers like Walmart and London Drugs stopped activating SIM for new members over a year ago.
Also, you can’t referral code on your own account.

Re: Referral

OlivierR — Wed, 06 Mar 2024 02:37:24 GMT

Customer support can apply the referral afterward if you forgot but since its been a while I dont know if they will, you can always try to ask them You can create a ticket by asking the chat bot "create ticket" and answering the following questions here's the link https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=fr

Re: Referral

Public_guy — Wed, 06 Mar 2024 02:41:23 GMT

Yeah it's been quite a while, I won't be attempting to get that referral from my bother but it's nice to know that it would be possible to in the future had the same situation happened again, thanks.. how do you open a ticket?

Re: Referral

Public_guy — Wed, 06 Mar 2024 02:44:21 GMT

Thank you!

Re: Referral

fixin — Wed, 06 Mar 2024 02:47:33 GMT

@Public_guy - There is a similar thread from 1 year ago saying that Public Mobile is self-serve only & no more Walmart & London Drugs activations

https://productioncommunity.publicmobile.ca/t5/Announcements/Your-Public-Mobile-experience-just-got-an-upgrade/td-p/843652

Re: Referral

OlivierR — Wed, 06 Mar 2024 02:50:54 GMT

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=fr You go to the link then write "create ticket" then you click on "contact us", after that you choose what is your problem in the option it give you and then if you are not logged in your account it will ask you to logging to create a ticket

Re: Referral

computergeek541 — Wed, 06 Mar 2024 03:17:55 GMT