topic Re: Getting error when trying activate my a new subscription in Get Support

Getting error when trying activate my a new subscription

LT- — Wed, 06 Mar 2024 02:32:55 GMT

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

Re: Getting error when trying activate my a new subscription

BKNS27 — Wed, 06 Mar 2024 02:30:04 GMT

@LT-

What was the error code?

Re: Getting error when trying activate my a new subscription

softech — Wed, 06 Mar 2024 02:30:37 GMT

@LT-

before you continue, check if your credit card to confirm if PM charged you yet

if not, then you can try activate again. Were you using the PM app?. if you were using the browser, please download the PM app from appstore and try again

if you have been using app already, uninstall it first, reboot and reinstall. You might also want to setup a new account with another email for the re-attempt

Re: Getting error when trying activate my a new subscription

LT- — Wed, 06 Mar 2024 02:31:01 GMT

It just says error code: xxx there is no number

Re: Getting error when trying activate my a new subscription

LT- — Wed, 06 Mar 2024 02:35:13 GMT

Thanks is working with PM app

Re: Getting error when trying activate my a new subscription

Chalupa_Batman — Wed, 06 Mar 2024 02:36:31 GMT

Have you tried rebooting the phone to see if you have service?

At what point were you at when you got this error?

Re: Getting error when trying activate my a new subscription

Tamatha — Wed, 06 Mar 2024 02:44:33 GMT

We encountered issues like this last night when setting up a new subscription as well. I ended up signing out and back in and worked fine after that.

Re: Getting error when trying activate my a new subscription

Ange99 — Wed, 06 Mar 2024 03:50:55 GMT

Error code and details same for me. Error is legit "xxx"

Re: Getting error when trying activate my a new subscription

softech — Wed, 06 Mar 2024 03:52:23 GMT

@Ange99

you tried what suggested above? Check if PM charged you yet. If not, resintall PM app and try activate with another account using another email address

Re: Getting error when trying activate my a new subscription

Edwin204 — Wed, 06 Mar 2024 05:53:52 GMT

The hiccup may have something to do with the recent maintenance:

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-March-5/td-p/1150800

Trying uninstalling & re-installing app later may help as well. Cheers.