topic Re: No voive service in Get Support

No voive service

Tvarga — Wed, 06 Mar 2024 01:05:46 GMT

I have no voice service,only data…3 days ago I had both….mu number was ported from Koodo mobile and I was advised that service was cancelled (no longer have service from Koodo mobile)

Re: No voive service

Chalupa_Batman — Wed, 06 Mar 2024 01:14:16 GMT

Have you tried rebooting the phone? Have you gone into your network settings and reset them and rebooted? Have you tried your SIM card in a different phone? (if not, turn off the other phone, insert SIM card correctly and turn on phone). Try those two options and let us know if that helped. What kind of phone do you have so we can help direct you if you need it.

Re: No voive service

hTideGnow — Wed, 06 Mar 2024 01:25:10 GMT

HI @Tvarga

do you see the phone connected to PM network?

was it just voice service that is not working? how about data?

but with new activation, it is possible the sim was not setup correctly on the system, check with CS agent.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No voive service

Pragmatist — Wed, 06 Mar 2024 01:47:00 GMT

Yep, like @hTideGnow said above, if your phone is connected to the network and even after a restart voice service doesn't work, you may want to contact a PM agent through that chatbot.

Could be an issue with VoLTE activation on your phone, but an agent will get it squared away regardless.