topic Re: Cannot log in in Get Support

Cannot log in

Babitjulka — Wed, 06 Mar 2024 00:24:06 GMT

Re: Cannot log in

Sansan — Wed, 06 Mar 2024 00:28:19 GMT

Yes I'm getting the same message too! Just refresh screen, and give it 1 hour and try again. Should be up soon.

Re: Cannot log in

Dunkman — Wed, 06 Mar 2024 00:33:37 GMT

Website is finicky. Try to clear cache, incognito mode or a different web browser. Or you can try a different device. Or the Public mobile app.

Edit: I am able to enter my self service account.

Re: Cannot log in

Chalupa_Batman — Wed, 06 Mar 2024 00:37:46 GMT

Hello @Babitjulka

I just received that issue as well. I just placed my finger close to the top of the page and dragged down to refresh it. It came back just fine. If you are still encountering this error on your phone, close the app totally. Then go into your settings and go into your app section. Find the public mobile app and clear the cache and data info. Then close that, re open the app and enter your information again. That should work.