topic Re: new plan in Get Support

new plan

Mark42 — Tue, 05 Mar 2024 22:50:23 GMT

I changed my plan and said I want it to take place when the current month is over, the plan is no longer available ($34 USA-Can plan with 50gb), do I still get the new plan upon renewal or do i get the one that is currently at the $34 rate(CAN only,non-USA)???

Re: new plan

fixin — Tue, 05 Mar 2024 22:56:34 GMT

@Mark42 - If it still shows in the My Account > Subscriptions OR My Account > Payments, it should look like this which will lock in till next month where it will take place from your current plan or when you cancel the change.

If it shows like this then it'll still change on your renewal date (The Canada-US one)

Mine is set for the 20th and it still shows like this, so If you cancel the change you will get the plan on the renewal date.

Re: new plan

Sansan — Tue, 05 Mar 2024 23:42:32 GMT

If you had selected changed on Renewal yesterday it will get honored even though no longer available with the US portion.

Re: new plan

Korth_ — Tue, 05 Mar 2024 23:04:45 GMT

@Sansan wrote:
If you had selected changed on Renewal yesterday it will ge honored even though no longer available with the US portion.

If @Mark42 already chose the plan then he'll get whatever the plan had. Even if Public Mobile stops offering the plan. If a plan isn't offered anymore then it's basically just another legacy plan like so many others that many subscribers (like myself) have.

If Public Mobile changes something in the plan they offer - say, they remove the US Talk component or whatever - then the new plan is basically a different plan. Even if it has the same price and (at a glance) appears to occupy the same spot in the advertising. Public Mobile (Telus) is all about constantly changing their plans and pushing them back up to the top - buyer beware, always read the small print - but they're not about false advertising or bait-and-switch scams.

Re: new plan

Sansan — Tue, 05 Mar 2024 23:42:11 GMT

Re: new plan

Scherzoh — Wed, 06 Mar 2024 00:13:15 GMT

You're basically saying that regardless of no longer offering the plan, or changing the plan slightly, we still get the US-Canada data and minutes because the plan remains the same for us. We get what we signed up for until we cancel or change the plan, not Public Mobile?