topic Re: Support in Get Support

Support

Sandjo — Tue, 05 Mar 2024 23:00:04 GMT

How long does it take to get an answer from support?

Re: Support

fixin — Tue, 05 Mar 2024 23:05:47 GMT

@Sandjo - Within 24-48 hours. Last Saturday they said that they had a large amount of tickets getting sent so don't be angry if it takes about 2 days but they can respond up to 30 minutes, but usually after replying it is an hour before getting a response from CS_Agent.

Re: Support

Chalupa_Batman — Tue, 05 Mar 2024 23:06:12 GMT

Hi @Sandjo

Normally within a few hours. However, because of these explosive promotion offers happening, it may take up to 12 hours.

May I ask what your concerns are? Maybe we can help here in the forums. We're pretty smart cookies here!!

Re: Support

Boki — Wed, 06 Mar 2024 00:04:02 GMT

Usually 1-24 hours (as per my experience). Sometimes your question is 'lost in the mail'.

But if you open a Ticket at least it can be tracked so do not contact agents directly.

Re: Support

vishnubk — Wed, 06 Mar 2024 00:14:39 GMT

Ideally, you get a response in less than an hour but due to ongoing promotions, the wait can be longer. I ported to PM last week and had an issue. It took about 2 hrs to receive a response but after that, all subsequent responses were immediate and the agent worked with me to fix my issue. If your situation is urgent, please submit a ticket so that your query is tracked. Rest assured, PM support is great. I hope your query gets addressed soon.