topic Re: Cancel subscription in Get Support

Cancel subscription

Jacinta1987 — Tue, 05 Mar 2024 22:39:16 GMT

How do I cancel my subscription?

Re: Cancel subscription

Chalupa_Batman — Tue, 05 Mar 2024 22:43:47 GMT

Hi @Jacinta1987

There are two ways to do so. You can go into your account profile online or your phone app and turn off auto payments. The other way is if you port out your number to another provider. That closes your account as well. But it's not pro rated so you'd lose anything you've paid.

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

Then click on the toggle beside the word Subscribed. Toggle it to the left.

Created by Chalupa Batman

Re: Cancel subscription

Handy1 — Tue, 05 Mar 2024 22:42:23 GMT

@Jacinta1987 You can port the number out . Turn off auto subscribe

Turn auto subscribe off/on

Or you can ask Support to remains the credit card on file right away just

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription

HALIMACS — Tue, 05 Mar 2024 23:43:15 GMT

@Jacinta1987

stop paying
port your number to another mobile service provider
ask the customer support agents to close the account (bear in mind, if you do this BEFORE porting out if you wish to move your number, it'll be gone)