topic My Account in Get Support

My Account

Bestlife — Tue, 05 Mar 2024 22:31:24 GMT

Hello,

I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an XXX error code. Can you help me with this please!

Thank you!

Bestlife

Re: My Account

softech — Tue, 05 Mar 2024 22:34:16 GMT

@Bestlife were you using the app for activation last night??

if you have not use the app yet, the activation was not completed. Please download and login to complete the subscription steps

If you had used the app and got to step 6 already, then, please check with support for further investigation

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My Account

Handy1 — Tue, 05 Mar 2024 22:34:51 GMT

@Bestlife Are you trying in the app ? If not download the app to finish the activation

Re: My Account

Bestlife — Tue, 05 Mar 2024 23:53:09 GMT

Hello, I created my account and then chose a package to get a SIM card mailed to me. I had the package in my cart but never completed it. This morning I saw that there were new packages so I chose one and when I logged back in it gave me 2 options. Resume Activation or Go To Log In Page. When I hit Resume activation I got this message We Encountered an Error Processing Your Request. Error Code XXX

Re: My Account

Bestlife — Tue, 05 Mar 2024 23:59:49 GMT

But I have not ordered anything yet. I had a package in my cart last night so I could get the SIM card mailed to me, but I did not complete the transaction. This morning I saw that there were new packages so I clicked the one that I wanted and I got this. Resume Activation or Go to Log in Page. I chose Resume Activation but then received this, We have Encountered an Error Processing Your Request. Error Code XXX

Re: My Account

Bestlife — Wed, 06 Mar 2024 13:59:42 GMT

Thank you!! That worked!!!

Re: My Account

computergeek541 — Thu, 07 Mar 2024 00:55:17 GMT

self solution removed/solution re-assigned